We will send out in-stock items within 2 days of receiving your order. Other items will normally be sent out within 7 days of receiving your order. In the event of a longer delay we will contact you to give you the option to cancel and receive a full refund.
We don;t issue refunds unless an item is proven to be faulty (see below).
Please contact us to arrange return of the item. You will need to arrange safe return of the item and original packaging to us, but we will refund your postal expenses if you send us your receipts. Please ensure you package the item carefully - we cannot be held responsible for loss or damage in transit. We advise that you use a Signed For service and obtain insurance to cover the cost of your item in case of loss or damage in transit.
Links to any discount vouchers and codes appear on the the News page of the Poole Motorcycles website. Check our facebook page or twitter for updates!